Printec Enhances Retail Kiosks Across Europe with Reliable BIXOLON Printing Solutions
BIXOLON Europe GmbH, a subsidiary of BIXOLON Co. Ltd, a leading global Mobile, Label and POS printer manufacturer, announces its partnership with Printec Group (Printec) to provide receipt printers for its self-service and kiosk applications, used within retail and food service environments. BIXOLON’s BK3-31 (80 mm) open frame and SRP-Q300 (80 mm) cube packaged thermal receipt printers have been selected by Printec, as it offers self-service and kiosk solutions to its clients across Europe. BIXOLON’s printers will integrate into appropriate kiosk solutions and provide consumers a frictionless, fast and efficient payment experience.
Kiosks must print receipts instantly and reliably
Printec is a leading provider of transaction technologies in Central and Eastern Europe. Based out of Slovenia, it specialises in providing payment solutions, self-service technologies and integrated retail systems to its customers. In addition to this the business is committed to advancing self-service technology and kiosk usage within retail and food service environments. Its kiosks are, mainly, designed to reduce waiting times, streamline ordering, and enhance convenience for customers at the point of sale or checkout.
Therefore, a critical component of this process is any kiosk’s ability to print receipts instantly and reliably. For this to take place accurately and efficiently, it is essential for the printers that are used to integrate seamlessly with kiosk hardware and software; that high-volume usage without frequent maintenance is supported; and that the printers fit within the physical constraints of the kiosk enclosures.
Compact design and proven reliability
To address these requirements, Printec turned to BIXOLON, with support from the distribution partner, Ingram Micro. Both teams worked closely together; and after evaluating several alternatives, the company selected the BIXOLON BK3-31 open frame and SRP-Q300 cube packaged thermal receipt printers. These models were chosen because of their compact design, which made them suitable for kiosk integration, and their proven reliability in high-transaction environments.
During the integration, BIXOLON provided flexibility in production options and technical support, while Printec facilitated smooth deployment and configuration which resulted in a reliable, cost-effective final kiosk solution which can be tailored to business requirements. The integration process was straightforward too, thanks to the compatibility of the printers with existing kiosk systems. Using CUPS software and network connectivity, the printers were quickly configured for invoice printing when deployed. Initial installations were carried out in demo kiosks to validate performance and durability, followed by a phased rollout into production units, with technical support from Printec to ensure a smooth transition.
“Finding the right printer was a challenge. We needed a solution that wasn’t just reliable, but also flexible enough to adapt to different kiosk models and scalable across multiple locations. It had to be fast, durable, cost-efficient, and capable of supporting continuous operation,” says Jana Letonja, Account Manager at Printec S.I. D.O.O. “After successful testing was complete, deployment was straightforward, requiring minimal customisation thanks to the compatibility of BIXOLON printers with the kiosk systems.”
Improving operational efficiency
Paul Kim, Managing Director of BIXOLON Europe GmbH says, "Today, BIXOLON printers are currently being rolled out in kiosks throughout Slovenia, with all future installations planned to use the same standardised approach. For the business, the solution has improved operational efficiency by reducing downtime and minimising the need for maintenance interventions. The compact design of the printers has ensured seamless integration within kiosk enclosures, while the reliability of thermal printing has lowered ongoing costs. For customers, the benefit is immediate: receipts are printed quickly and clearly at the end of each transaction, enhancing trust, convenience, and overall satisfaction.”
Ultimately, the deployment of BIXOLON printers has delivered significant value to both Printec and its customers aligning with the company’s focus on delivering flexible, customer-orientated self-service technologies. The close collaboration with BIXOLON has enabled Printec to expand its offering in the retail and food service sector, supporting its strategy to integrate reliable hardware into its broader self-service ecosystem.
